To start your return, please email us your full name, order number, and item(s) you would like to return: firstname.lastname@example.org to receive your return authorization number and instructions.
- Unopened items can be returned for a full refund within 7 days of receiving the purchase.
- Final Sale Items are non-returnable. Only regular priced items can be refunded.
Once your return has been received, your refund will be processed within 7 business days of receipt of goods, using the original method of payment. Feel free to email us with the tracking info if it has been more than three business days and your tracking info shows that we have received the package. After 7 business days of receipt of goods, Artisanal Beauty Bar will not be liable of any late order discrepancies or late order requests.
We only replace items if they are defective or damaged. We require a picture of the damaged item sent to email@example.com within 24 hours of receipt. Please email image of product and delivery box. Please keep in mind that we will only replace items that are unusable.
You are responsible for paying the shipping costs when returning any item. Shipping costs from the original purchase are non-refundable. To ensure your item was received properly, we recommend you purchase a tracking number. Item(s) must be confirmed received by the valid tracking confirmation to complete a return.