Discounts/Promotions

Can I enter multiple discount codes?

  • Unfortunately, our system only allows one discount per order. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

 Do you offer discounts or other promotions?

  • We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications.
  • Our promotions are limited time only and cannot be applied to past orders. 

 I subscribed with my email but didn’t get a discount code.

  • Once you have submitted your email on our live website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. Be sure to check your email before you place your first order!

I made a purchase a few days before your sale/promotion. Can I have the current discount/promotional gift added anyway?

  • Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are time sensitive for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. 

My order is over $100, but after entering my discount code, I now have to pay for shipping. How come?

  • If your order falls below $100 after you have entered the discount code, free shipping no longer applies. Your order must be over $75 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.

Orders & Shipping

What if I was sent the wrong item or something is missing from my order?

  • Please contact hello@artisinalbeautybar.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.

 Can I cancel or change my order/shipping address?

  • An order cannot be cancelled after it has been placed and confirmation sent. We are unable to make any exceptions. 

When will my order ship?

  • All in-stock orders will be processed within 24 - 72 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

What if an item I ordered is on back order?

  • If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

 Do you ship to PO Boxes?

  • Unfortunately, not at this time.

 What shipping company do you use?

  • Orders are shipped via USPS.

Where is my order?

  • Once your order has been processed between 24-48 hours, we will notify you with tracking details. If you have not received the email (even in your “promotions” or “spam” folders), please email hello@artisinalbeautybar.com and we can help troubleshoot.

What if something I ordered is back ordered or out of stock

  • If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

 What forms of payment do you accept?

  • We accept debit cards, Visa, MasterCard, Discover and American Express. We also accept Google Pay, Apple Pay, Shopify Pay.

Misc Questions:

Are the products you carry cruelty free?

  • Yes! All the products we carry are cruelty free.

 How do I submit a brand for consideration/collaboration?